GLC Woodcrafts

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Frequently Asked Questions

Contents

General Questions

Payment Options

Shipping

Cremation Urns

Flag Cases

How to Contact Us

Return Policy

Privacy Policy

General Questions

Do you keep any items in stock?
Yes, we keep at least one of every item in stock for immediate shipping.

What if I like a particular item, but want it in a different size?
We would be more than happy to make a custom item per your specifications. You will need to contact us either through email or by telephone and let us know what your needs are. There is no additional fee for resized items unless the modification is extensive. In most cases, the item will ship within two weeks of the order being placed.

Can I have a name or date added to an item?
Sorry. At this time we do not have customization services available. We realize that this service is important to many people, and are working diligently to soon provide it.

Questions About Payment Options

What forms of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and Paypal. We do not accept money orders, personal checks, or cash. All of our credit card transactions are processed by PayPal. They are a secure merchant gateway used by thousands of businesses across the country.

Do I have to have a PayPal account to buy from you?
You do not have to have a PayPal account to shop with us. After you complete payment, PayPal will give you the option to create an account, but it is not required. You can still return your purchase if you do not have a PayPal account.

How will I get my money back in case of a refund?
In the event of a return, the price of your purchase will be credited to the credit card used during purchase. It may take up to three business days for the transaction to show on your statement.

Questions About Shipping Options

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shipping costs and delivery times estimate:

Is overnight shipping available?
Yes, overnight shipping is available, but only if an order is placed before 3:00pm EST, and only if an order is placed during a normal business day. Overnight shipping is not available on weekend orders, or on orders placed during a federal holiday. Second day shipping is available if you need your item quickly, but don't want the added expense of overnight shipping.

How long does it take for my item to be delivered?
If you select USPS Priority Shipping, your item will be delivered in 2-4 days, depending on your location. The closer you are located to North Carolina, the sooner your item should arrive. Items shipped using USPS Priority Mail will not be delivered on federal holidays.

If you select FedEx 2nd Day shipping, you item will arrive two business days after your order is placed. For example, an order placed before 3:00pm EST on Monday would be delivered on Wednesday. Orders placed after 3:00pm EST would be delivered on Thursday.

FedEx Overnight orders will be delivered the next business day if ordered before 3:00pm EST, and will be delivered in two days if ordered later. No deliveries will be made on Saturday or Sunday.

Will someone need to sign for the shipment?
Normally you will not have to sign for an item. If your item was a custom order, however, you will have to sign. If you are not present at the time of delivery, you can receive your item at the Post Office the day after the delivery was attempted.

I don't live in the United States, can you ship to me?
Sorry, we do not offer international shipping at this time. If the demand for this service increases, we may consider adding it in the future.

Questions About Cremation Urns

Am I allowed to use a cremation urn that wasn't purchased at a funeral home?
Yes, you are. The Federal Trade Commission developed a set of rules concerning funeral industry practices that went into effect on April 30, 1984. In these rules it is specifically stated that "the funeral provider may not refuse, or charge a fee, to handle a casket or cremation urn that you bought elsewhere."

Click here for a full list of the funeral rules as laid out by the FTC

How do I know what size urn to buy?
The general rule for cremation urn capacity is that for every pound a person weighed, you will need at least one cubic inch of volume. For example, our Allegheny cremation urns have a capacity of 255 cubic inches, which means they can hold the cremains of a loved one who weighed 255 pounds or less.

What can I expect back from the crematorium?
Usually, the crematorium will return to you a plastic bag or a cardboard box. If you receive a cardboard box, the cremains will likely be in a plastic bag inside the box. The cremains should be left in the plastic bag. If for any reason you need to remove the cremains from the bag, you must seal the urn with silicone.

Questions About Flag Cases

What size flag will fit in your case?
Our flag cases were designed to fit a 5' x 9' or 5' x 9 ½' burial, memorial, or internment flag. Smaller flags will still fit if they are "false folded". (The flag shown in the cases on this site is a false-folded 4' x 6' flag)