Frequently Asked Questions
Contents
- Do you keep any items in stock?
- What if I like a particular item, but want it in a different size?
- What if I like a particular item, but want it in a different color?
- Can I have a name or date added to an item?
- How long will it take for my item to arrive?
- Are there additional shipping options available?
- Will someone need to sign for the shipment?
- I don't live in the United States, can you ship to me?
General Questions
Do you keep any items in stock?
Yes, we keep at least one of every item in stock for immediate delivery.
What if I like a particular item, but want it in a different size?
We would be more than happy to make a custom item per your specifications. You will need to contact us either through email or telephone and let us know what your needs are. There will be a minimum $50
upcharge for custom items, and the price will vary depending on the extent of the modification required. The item will ship within two weeks of the order being placed.
What if I like a particular item, but want it in a different color?
Sorry, we do not do custom finishes. If, however, you would like one of our items in a different wood species or combination of species, we would be more than happy to make a custom item per your
specifications. You will need to contact us either through email or telephone and let us know what you need. There will be a minimum $50 upcharge for custom items, and the price will vary depending
on the extent of the modification required. The item will ship within two to six weeks of the order being placed, depending on the availability of the requested wood species.
Can I have a name or date added to an item?
Sorry. At this time we do not have customization services available. We realize that this service is important to many people, and are working diligently to soon provide it.
Shipping
How long will it take for my item to arrive?
If you elect to use our free shipping, you can expect your item to arrive 4-5 business days from the time the order was placed. This time may vary if a holiday is near.
Are there additional shipping options available?
If you need an item sooner than 4-5 days, we can ship Priority or Express mail as needed. There will be an additional charge of $14.00 dollars for Priority shipping (2-3 days) and a $45.00 dollar
charge for Express shipping (overnight).
Will someone need to sign for the shipment?
Normally you will not have to sign for an item. If your item was a custom order, however, you will have to sign. If you are not present at the time of delivery, you can receive your item at the
Post Office the day after the delivery was attempted.
I don't live in the United States, can you ship to me?
Sorry, we do not offer international shipping at this time. If the demand for this service increases, we may consider adding it in the future.
Cremation Urns
How do I know what size urn to buy?
The general rule of thumb is that for every pound a person weighed, you will need 1 cubic inch of volume. For example, a man who weighed 200 pounds would need an urn with a capacity of 200 cubic
inches.
What can I expect back from the crematorium?
Usually, the crematorium will return to you a plastic bag or a cardboard box. If you receive a cardboard box, the cremains will likely be in a plastic bag inside the box. The cremains should be
left in the plastic bag. If for any reason you need to remove the cremains from the bag, you must seal the urn with silicone.
Flag Cases
What size flag will fit in your case?
Our flag cases were designed to fit a 5' x 9' or 5' x 9 ½' burial, memorial, or internment flag. Smaller flags will still fit if they are "false folded". (The flag shown in the cases on
this site is a false-folded 4' x 6' flag)
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Last modified: December 03 2007.
